#CMGRHangout presents: Learning from your Community

When you’re working with product based communities, they don’t always use your product the way you intended. What happens when you listen to how they are using it and innovate alongside them?

Alex Kinsella has had the opportunity to work with some amazing people over the years and have taken their lessons and examples with him on each new step of his career. Those lessons all share a single, central theme — that the core of success in any role lies in the relationships you build. Alex has had roles in customer service, development, and product management and the relationships he developed in one led to success in the next. He’s currently a product manager for BBM Channels at BlackBerry — building out the social networking features and community within the 80 million people strong BBM community.

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