#CMGRHangout presents: Hug Your Haters


We all work in community here, so let’s be honest—we all have haters. However, according to +Jay Baer in his book Hug Your Haters (http://www.jaybaer.com/hug-your-haters/), *Haters are not your problem … ignoring them is*. Join us for this week’s #CMGRHangout panel on Friday, May 13th at 2pm ET/11am PT to chat with Jay Baer about how to better understand, and hug, your haters.

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +Jay Baer on panel and +Berrak Sarikaya joining us on air. *(If you’d like to join us on air as well, just let us know!)* +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. Why should you embrace complaints?
2. Is there more than one kind of hater? If so, what types are there?
3. How can we understand who complains where and why?
4. Is customer service a spectator sport? If so, explain why.
5. What obstacles do we encounter when trying to provide great service?
6. How do we respond differently based on hater types?
7. What does the future of customer service look like?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.)

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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