#CMGRHangout presents: Holidays 101 for Community Managers


Ah, it’s that glorious time of year. If you’re in the U.S., you’re ready to chow down on some turkey with your family – and then it’s time for Christmas. Yes, Christmas comes after Thanksgiving, even though it’s totally awful at waiting its turn. *ahem* Regardless, the holidays present an interesting dilemma for community managers: How do we take time off? Do we actually get to celebrate the holidays? Can we even unplug? What about global communities who don’t celebrate the same holidays? 

We promise there’s a way to do it. It’s tricky, and ironically, we’re having this conversation on Black Friday. For those of us working in retail, it can be one of the busiest days of the year as a community manager. Luckily, we have a few experts joining us who were able to take time off from work and family time to share their insights on finding the right balance.

Join us for this week’s #CMGRHangout panel on Friday, November 27th at 2pm EST/11am PST to trade tips on how to survive the holidays as a Community Manager.

+Jonathan Brewer and +Berrak Sarikaya will be hosting the hangout with +Amber Osborne and +Carrie Melissa Jones as panelists. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. Do you have a policy in place for your community around the holidays? If so, what are key elements?
2. How do you decide which holidays to celebrate within your community? 
3. How does community management differ for B2B and B2C communities during holidays? 
4. How do you manage your brand voice around the holidays?
5. If you’re technically ‘off’ on a holiday, how do you manage spam moderation?
6. How can community managers ever truly unplug, even when technically ‘off’ for a holiday? 
7. How should community managers let their members know that they’re taking time off?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Change Management – Changing Risk and the Organisational Mind – 1

Threat is a significant element of adjustment in an organization. Fail to evaluate and give for risk reduction and your modification application is doomed to failing. This series of short articles discovers the reasons for failing and also the strategies to avoid an organizational meltdown.

A Killer Idea For Delivering Successful Information Technology Projects

In all of my audits and also reviews of Details Technology (IT) project failings – large and also small, we have actually discovered that the leading reason for failure is the absence of agreed as well as regulated requirements. To put it simply, the task group did not have a clear image of what the consumer wanted the team to develop as well as provide. And, in situations where there had been a clear image of the requirements at a long time early on in the project, adjustments to that clear picture were made but were not managed appropriately.

Change – Understanding and Managing Change

Change is simply doing points in different ways. Change is among minority constants in business today. The driving pressures of modification are cost, competitors, modern technology and regulative requirements. Most of these are external factors for a service, yet need efficient inner actions. In reality, one requires to be looking in advance with adjustment and also not simply responding to the exterior aspects.

Selecting Staff by Trial and Error Can Be a Very Expensive Experience – Is There a Better Way?

If you experience poor staff retention, the origin reason of your issue possibly exists in your recruitment/selection process. By upping your game you may dramatically decrease your attrition rate.

Changing Corporate Culture – The 10 C’s That Make it Work

If your business remains in Midlife – that is, it is experiencing a dilemma or a requirement for a reinvention, you could intend to look to see if the adhering to 10 C’s belong to your company society. Having a team way of thinking as opposed to a ‘celebrity’ search. Various components of the organization learn that they require one another to function. No person or no group attempts to outperform the others.

You May Also Like