#CMGRHangout presents: Facilitating Community Reviews

+NoniShaney Cavaliere suggested Facilitating Community Reviews as a panel topic and we thought it was a great idea, so here we are! Whether you’re managing a review based community like Google Local, G2 Crowd or Yelp or a service community like Sidecar, Lyft or Uber or a product community like HootSuite, Nimble or Sprout Social—you know the struggles of not only seeking out reviews but moderating reviews you receive. 

If you’re looking to discuss your own experience with community reviews or learn some tips and tricks for how to improve, be sure to join us for #CMGRHangout on Friday, January 17th at 2pm EST!

+Jonathan Brewer and +Sherrie Rohde will be hosting the Hangout with +NoniShaney Cavaliere, +Corrie Davidson, +Crystal Henrickson and +Brad Rosen as panelists. +Carrie Keenan and +Sarah Mordis will be moderating the Twitter chat using #CMGRHangout.


+NoniShaney Cavaliere 
Active Community Engagement & Brand Endorsed Live Event Corespondent

Extreme fangirl of social media and online interaction methods. Customer Service whiz kid. Hospitality and Real Estate Community Manager with a background in promotions, PR and journalism. Nerd about the “customer experience” and also looking for ways to facilitate brand ambassadors. My other passion is gaming, my dog, blogging, and dancing to the beat of life.

Connect with NoniShaney on Twitter at @MissVersatile or on Google+.

+Corrie Davidson 
Community Manager at Google

Corrie is a Community Manager at Google engaging people around Google Maps and the Google City Experts program. She is originally from DC, now in San Francisco.

Connect with Corrie on Twitter at @CorrieDavidson or on Google+.

+Crystal Henrickson
Head of Community Management at Invoke Labs

Crystal spends her days at the helm of Community and Culture for Invoke Labs: helping resident startups build communities, training and mentoring CMs and implanting culture and community at the heart of an organization. When not conversing, she’s likely cooking, cocktailing and crafting.

Connect with Crystal on Twitter at @marketing_girl or on Google+.

+Brad Rosen 
Director of Community Management at G2 Crowd

Brad is the Director of Community Management at G2 Crowd, which aims to disrupt the traditional IT analyst industry by crowdsourcing user reviews of enterprise software. Brad is responsible for driving reviews to the site as well as vendor engagement. He is also pursuing his MBA at Chicago Booth.

Connect with Brad on Twitter at @barosen1 or on Google+.

Discussion Questions

1. How are you currently facilitating reviews in your community?
2. What are some ideas you’ve used to encourage reviews?
3. How have you implemented moderation for reviews?
4. How do you handle negative reviews?
5. How have you seen community form around reviews?
6. What advice do you have for facilitating community reviews?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using #cmgrhangout.

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

Not sure what time this is for your location? http://www.worldtimebuddy.com/?qm=1&lid=5,0,5967629&h=5&date=2014-1-17&sln=14-15

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