#CMGRHangout presents: Difficult Conversations & De-Escalation


Building community is a never-ending test on your interpersonal communication skills. While we often have the chance to spotlight and celebrate with those who are thriving in our communities, we also have moments where difficult conversations are required. Mastering the skill of de-escalating conflict is crucial to successful community management.

Join us for this week’s #CMGRHangout panel on Friday, August 28th at 2pm EDT/11am PDT to learn how others handle difficult conversations and de-escalate conflict.

+Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Alan Bush, +David DeWald, +Ally Greer, +Tim McDonald and +Berrak Sarikaya as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some key triggers for difficult conversations in community building?
2. How have you seen listening play a role in de-escalation?
3. What helps you remember to control your tone and body language during a difficult conversation?
4. What tips do you have to acknowledge and accept their emotions/feelings?
5. Do you find it difficult to step back and apologize for your contribution? If so, what helps?
6. How can you focus on the future to help de-escalate conflict?
7. What other tips do you have for handling difficult conversations?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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